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The new normal of customer engagement: Davao Light urges the use of non-face-to-face channels
January 04, 2022
AboitizPower subsidiary Davao Light and Power Co., Inc. (Davao Light) increases its customer service capabilities by providing more convenient ways to connect with its customers 24/7 using different communication channels, may it be digital, telephone, or mobile phone.
Aside from responding to urgent power line-related concerns, Davao Light's digital and phone channels also cater to customer inquiries, requests, and other concerns.
Customers can now opt to forego physically going to Davao Light’s accredited customer service centers and instead transact online by sending a private message to Davao Light’s official Facebook page @DavaoLightOfficial, direct messaging the official Twitter account @davao_light, sending an email to firstname.lastname@example.org, or calling Davao Light's hotline number 229-3572 or mobile numbers 0920 970 1357 and 0917 864 2793.
These non-face-to-face channels will be more convenient for customers as they can now inquire about concerns related to billing, payment, application, and other Davao Light-related services no matter where they are and even beyond office hours. This can also manage the influx of customers visiting Davao Light's service centers during the pandemic.
AboitizPower and its subsidiaries continue to make use of available technologies, and explore new and innovative ways to serve customers and stakeholders.
“In the new normal, we went the extra mile to provide better services to our customers. We are also adapting in today's world where everything can be done easily in just a few clicks, including immediately responding to customers' requests and inquiries”, said Davao Light Assistant Vice President for Customer Services Group Arnold L. Arsolon.
For faster handling of requests and reports, customers are encouraged to provide details such as Davao Light Account ID, pole number, meter number, and exact location. After a case has been resolved, a post-call survey is also conducted to customers.
Since 2016, Davao Light's Contact Center is available 24/7 to cater to all types of Davao Light services.